At MarkOpp, we are committed to providing high-quality AI-powered market opportunity analysis services. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. General Refund Policy
Due to the nature of our digital services and the immediate processing of AI-generated reports, all sales are generally final. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis.
2. Eligibility for Refund
Refund requests may be considered under the following circumstances:
- Service Not Delivered: If you have not received your analysis report within 48 hours of payment confirmation
- Technical Issues: If there was a technical error preventing the completion of your analysis
- Duplicate Payment: If you were charged multiple times for the same service
- Unauthorized Transaction: If your payment method was used without your authorization
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- If the analysis report has been successfully generated and delivered
- If you are dissatisfied with the quality or content of the analysis after delivery
- If you change your mind after payment but before report delivery
- If the report was delivered but not accessed or downloaded
- If you provided incorrect information that affected the analysis results
4. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team within 7 days of payment
- Provide your order/receipt number
- Explain the reason for your refund request
- Provide any relevant documentation or evidence
5. Refund Processing Time
If your refund request is approved:
- Refunds will be processed within 5-10 business days
- The refund will be credited to your original payment method
- You will receive a confirmation email once the refund is processed
- Processing time may vary depending on your payment provider
6. Partial Refunds
In some cases, partial refunds may be issued if:
- Only a portion of the service was not delivered
- There was a partial technical failure affecting only certain sections
- Mutually agreed upon by both parties
7. Chargebacks
We strongly encourage customers to contact us directly to resolve any issues before initiating a chargeback. Chargebacks may result in the suspension of your account and may affect your ability to use our services in the future.
8. Contact for Refund Requests
For refund requests or inquiries, please contact our support team through our official support channels. Please include your order details and a clear explanation of your refund request.
9. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.