These Payment Terms govern all payments made for MarkOpp's AI-Powered Market Opportunity Analysis services. By making a payment, you agree to these terms.
1. Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express, Diners Club, Rupay)
- Debit Cards
- Net Banking
- UPI (Unified Payments Interface)
- Wallets (Paytm, PhonePe, Google Pay, etc.)
All payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway.
2. Currency
All payments are processed in Indian Rupees (INR). If you are paying from outside India, your payment provider will convert the amount to your local currency at the applicable exchange rate.
3. Pricing
Pricing for our services is displayed on our platform and includes:
- Base service charge
- Report generation and delivery charges
- Applicable taxes (GST as per Indian tax regulations)
All prices are final and non-negotiable unless otherwise stated.
4. Payment Processing
When you make a payment:
- Your payment will be processed immediately upon submission
- You will receive a payment confirmation email upon successful transaction
- Your order will be processed after payment confirmation
- Analysis reports will be generated and delivered within 24-48 hours of payment confirmation
5. Payment Security
We take payment security seriously:
- All payments are processed through encrypted connections (SSL/TLS)
- We do not store your complete payment card information
- Payment data is handled by our secure payment processor (Razorpay)
- We comply with PCI-DSS security standards
6. Payment Confirmation
After successful payment:
- You will receive an email confirmation with transaction details
- A receipt will be generated and sent to your registered email
- Your payment status will be updated in your account
- Service delivery will commence automatically
7. Failed Payments
If your payment fails:
- You will be notified of the failure reason
- No charges will be made to your account
- You can retry the payment with a different method if needed
- Contact our support team if issues persist
8. Refunds
Refund requests are handled according to our Refund Policy. Please refer to that document for detailed information about refund eligibility and processing.
9. Disputes and Chargebacks
If you have concerns about a charge:
- Contact our support team immediately
- We will investigate and resolve the issue promptly
- Avoid initiating chargebacks before contacting us
- Chargebacks may result in account suspension
10. Payment Information Updates
You are responsible for:
- Keeping your payment information up to date
- Ensuring sufficient funds are available
- Notifying us of any unauthorized transactions
11. Contact for Payment Issues
If you experience any payment-related issues or have questions, please contact our support team through our official channels with your transaction details.